Check some of our are frequently asked questions that cover registration, compliance, pay, vacancies, and employer services. If you can’t find what you need, contact us directly.
Yes, all candidates must have a valid DBS check. If yours has expired, we can help you apply or register for the Update Service.
You’ll need proof of ID, right-to-work documentation, proof of address, qualifications, a current CV, references, and a valid DBS certificate or Update Service registration.
Most candidates complete registration in 1–2 weeks, depending on how quickly documents and references are provided. We keep you updated throughout the process.
Mandatory training must be refreshed regularly, usually every 12 months. Medexa offers access to training and CPD opportunities to help you stay compliant and confident.
You can register online by completing our application form. We will guide you through the process, including compliance checks and document uploads. For help, email recruitment@medexagroup.co.uk
Payments are made weekly or monthly, depending on the placement and employer arrangements. Timesheet submission on time ensures there are no delays.
Pay is based on your role, experience, banding, and location. Rates may include enhancements for nights, weekends, or bank holidays. Details are confirmed before each placement.
Timesheets must be approved by your placement manager and submitted by email. Guidance is provided when you start an assignment.
We’ll contact you directly when a role matches your profile. You can also view the latest vacancies on our website at any time.
Agenda for Change is the NHS pay structure. Roles are grouped into bands based on skills and responsibilities. We’ll advise you on where your role fits.
Employers can call us on +44 (0)1372 236897 or email bookings@medexagroup.co.uk with their requirements. Our team will respond promptly with available options.
We ask that you notify us as soon as possible by calling +44 (0)1372 236897. Early notice helps us arrange cover quickly.
We provide temporary, permanent, and contract healthcare staff. From one-off cover to managed service partnerships, we tailor solutions to meet your workforce needs.
Yes. Medexa offers flexible opportunities, allowing you to work with multiple healthcare organisations across the UK while staying fully compliant with regulations.
We provide access to training, CPD courses, and compliance updates. Our team is available 24/7 to answer questions and support your career growth.
We comply with UK GDPR and the Data Protection Act 2018. Your information is stored securely and never shared without your consent. See our Privacy Policy for details.
Yes, we specialise in urgent staffing solutions. Our team operates 24/7 to cover last-minute absences and ensure continuity of patient care.
Every candidate is vetted with DBS checks, right-to-work documentation, references, training verification, and occupational health clearance before being placed.
This depends on the role and employer. Some positions require candidates to provide their own uniform, while others supply it. We’ll advise before placement.
We take complaints seriously. Candidates and employers can submit feedback via bookings@medexagroup.co.uk, or call our office. Our Complaints Policy outlines the process in detail.